Here at Green Man Char, we taken pride in our exceptional customer service and work to ensure our customers are happy with our product and services.
Please see below for information on our customer service policies, or alternatively contact us directly.
Refunds and Returns
Items must be returned within 14 days of purchase as long as the product has not been opened, altered or used in any way.
If you require a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back. You are responsible for any costs associated with returning the item to us.
Shipping and Delivery
Here at Green Man Char, we offer free shipping on all our orders. Simply add your products to your Cart and select ‘Free Shipping’ under the shipping options.
We do not deliver internationally, although orders placed from overseas can be delivered within Australia.
Your order will be sent via Courier; we may contact you directly to clarify any delivery requirements depending on your order. Delivery takes 2-7 days Australia wide.
Note: Postage may be more expensive for some remote addresses. We will contact you before delivery if this is the case.
Collection of Orders
Here at Green Man Char, we offer a 20% discount on all products for local pickup. Simply add your products to your Cart and select ‘Local Pickup (save 20%)’ under the shipping options. The discount will be automatically deducted from your total order cost.
Products can be collected from our Shop front at 14 Church Street, Hawthorn, Victoria, 3122 between office hours: Monday-Friday 9am to 5pm.
Note: Please contact us prior to arrival to ensure your order is ready and waiting for you.
Green Man Char accepts online payments via the PayPal payment system. PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
PayPal allows you to make secure purchases without revealing your credit card number or financial information. Not only does PayPal help keep this information private, it guarantees 100% protection against unauthorised payments sent from your account.
At Green Man Char, we are always looking for more local suppliers to stock our product. Any plant nursery or cooking charcoal suppliers that are interested in stocking our product are encouraged to contact us here at Green Man Char.
Ratings and Reviews
Tell us what you think about our products!
Green Man Char customers are encouraged to provide ratings and reviews for products they have purchased online or in store. This is a great way to share your product knowledge as well as assist other Green Man Char customers in selecting the right products for their needs.
It’s easy to review a product. Just follow these simple steps:
- Find the product you wish to review
- Click on the review tab on the product page
- Sign in to your account or enter your details directly
- Rate and review our Green Man Char product
Note: Reviews may take up to 72 hours to appear.