Shipping FAQs

DELIVERY

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We are pleased to offer a discounted flat rate depending on the weight of your order:

WEIGHT FLAT RATE 
0-5 KG   $10.95 
6-20 KG $15.95 
20-40 KG $29.95
40 KG + $39.95


For orders weighing under 23kg, you order will be dispatched with AUS POST. 

For orders weighing over 23kg and under 100kg, you order will be dispatched  with TransDirect. 

For BULK orders, please contact us for freight options.

* During covid-19 please expect shipping delays *

Your Order will usually arrive within the following time frames:

  • 5-7 business days Australia wide for capital cities and suburbs, and most regional areas;
  • 7-9 business days for regional WA, QLD and NT.

Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery.

Delivery to international addresses cannot be processed at this time.

PO Boxes will not be available for shipping

 

 PICK-UP

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We offer pick-up from our office in Hawthorn, Melbourne. If you would like to arrange collection, please ring or email and we will process your order.

 

  RETURNS

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If for any reason you are unhappy with your purchase, please contact us immediately including the following information:

  • Order No#
  • Name
  • Date of Purchase
  • Items Purchased

And we will be be happy to discuss this further with you.