Shipping FAQs



We offer a discounted flat rate depending on the weight of your order:

0-4 KG   $10.95 
5-19 KG $15.95 
20-39 KG $29.95
40-99 KG + $39.95
100 KG + QUOTE


Orders are dispatched within 5 business days, and upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery.

Please note all couriers are experiencing delivery delays at the moment. Contact us with your postcode for a delivery timeframe estimate. 

Bulk Orders - for anything over 100kg (5 x 40L bags), please contact us for freight options.

International - unfortunately we cannot ship to international addresses. 

PO Boxes - we cannot deliver bulky orders (anything over a 10L bag or 4L wood vinegar) to PO Boxes. Please provide street address. 




Pick up is available from our warehouse in Preston (Victoria 3072) on Mondays and Fridays by appointment. 

Choose the Pick Up option at checkout, and we will be in touch to arrange a time when your order is ready. 




If for any reason you are unhappy with your purchase, please contact us immediately including the following information:

  • Order No#
  • Name
  • Date of Purchase
  • Items Purchased

And we will be be happy to discuss this further with you.